.png)
®
Privacy Policies
Last updated: May 18, 2021
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretations and
Definitions
Interpretation
Words of which the initial letter is capitalized have the meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in the singular or the plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Service or parts of our Service.
Company (referred to as either "the Company", "We" or "Our" in this agreement) refers to Inversiones Termic Limitada, San Pablo 3545, Quinta Normal.
Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing details of your browsing history on that website, among their many uses.
Country refers to: Chile.
Device means any device that can access the Service, such as a computer, cell phone or digital tablet.
Personal data means any information relating to an identified or identifiable individual.
Service means the Website. Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform Service-related services or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Termic Ltda, accessible from https://www.termic.cl
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collection and use of your personal data
Types of data collected:
Personal data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
Email address
First and last name
Phone number
Address, state, province, postal code, city
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our Service. Technologies we use may include:
Cookies or browser cookies. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Flash Cookies. Certain features of our Service may use locally stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings used for browser cookies. For more information on how you can delete Flash Cookies, please read "Where can I change settings to disable or delete local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.
Cookies may be either "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
We use both session cookies and persistent cookies for the purposes set out below:
Necessary/essential cookies
Type: Session cookies
Managed by: Us
Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, services you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Cookies for acceptance of the cookie policy/notice
Type: Persistent cookies
Managed by: Us
Purpose: These cookies identify whether users have accepted the use of cookies on the website.
Functional Cookies
Type: Persistent cookies
Managed by: Us
Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or your language preference. The purpose of these cookies is to provide you with a more personalized experience and to avoid you having to re-enter your preferences every time you use the website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookie Policy or the Cookies section of our Privacy Policy.
Use of your personal data
The Company may use personal data for the following purposes:
To provide and maintain our Service, including monitoring the usage of our Service.
To manage your account: to manage your registration as a user of the service. The personal data you provide may give you access to different functionalities of the service that are available to you as a registered user.
For the execution of a contract: the development, fulfillment and execution of the contract for the purchase of products, items or services that you have acquired or any other contract with us through the service.
To contact you: to contact you by email, phone calls, SMS or other equivalent forms of electronic communication, such as automatic notifications from the mobile application, related to updates or informative communications about the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To manage your requests: to attend to and manage the requests you send us.
For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our Service users is among the assets transferred.
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our service, products, services, marketing, and your experience.
We may share your personal information in the following situations:
With service providers: We may share your personal information with service providers to monitor and analyze the use of our service, or to contact you.
For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
With other users: When you share personal information or interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside these areas.
With your consent: We may disclose your personal information for any other purpose with your consent.
Retention of your personal data
The Company will retain your personal data only for as long as necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of your personal data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of your personal data
Business transactions
If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Compliance with the law
Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Compliance with the law
The Company may disclose your personal data if it believes in good faith that such action is necessary to:
Comply with a legal obligation.
Protect and defend the rights or property of the Company.
Prevent or investigate potential service-related violations.
Protect the personal safety of service users or the public.
Protect yourself against legal liabilities.
Security of your Personal Data
The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Privacy of Minors
Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from children under the age of 13 without verified parental consent, we will take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent or guardian, we may require your parent's consent before collecting and using that information.
Links to other websites
Nuestro servicio puede contener enlaces a otros sitios web que no son operados por nosotros. Si haces clic en un enlace de terceros, serás dirigido al sitio de dicho tercero. Te recomendamos encarecidamente que revises la política de privacidad de cada sitio que visites. No tenemos control ni asumimos responsabilidad alguna por el contenido, las políticas de privacidad o las prácticas de sitios o servicios de terceros.
Links to other websites
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact us
If you have any questions about this privacy policy, you can contact us:
By email: ventas@termic.cl
By postal mail: San Pablo 3545, Quinta Normal, Chile.
Warranty and Return Policies - Termic Ltda
Cobertura:
Todos los productos vendidos por Termic Ltda cuentan con una garantía directa del fabricante, diferentes cláusulas, sujeta a tiempos y condiciones especificadas en manuales y documentos de cada producto. Termic actúa únicamente como intermediario en el proceso.
Garantías Generales
1. Garantía Legal:
El derecho a la garantía legal, significa que dentro de los primeros seis meses de la entrega del producto o servicios, las y los consumidores deciden entre 3 opciones:
-
Devolución del dinero.
-
Cambio de producto.
-
Reparación gratuita.
2. En qué casos aplica la Garantía legal:
La garantía legal aplica cuando:
a) el producto vendido presenta fallas o defectos que impiden su uso normal, siempre que no se hayan producido por culpa del consumidor.
b) el producto no es el mismo que fue informado en la publicidad, envases o paquetes, como puede ser el caso de una camisa que tiene características distintas a las señaladas en la publicidad
c) En caso de los productos realizados “a pedido” que no cumple las indicaciones solicitadas y acordadas. Por ejemplo, un traje de vestir o una joya con un determinado material.
3. Requisitos para Acceder a la Garantía:
El cliente deberá presentar:
-
Factura original de compra.
-
Producto completo, en su empaque original, con todos sus accesorios y manuales.
-
Informe suministrado por revisión técnica.
4. Causas de Anulación de Garantía:
-
Daño físico, manipulación incorrecta o faltantes.
-
Alteración de sellos de garantía.
-
Daños causados por software no incluido por Termic.
-
Daños por descargas eléctricas o condiciones ambientales adversas.
-
No seguir atenta y estrictamente las instrucciones indicadas en los manuales, incluyendo exclusiones propias de cada producto indicada en los manuales.
-
Exceder el tiempo de garantía especificado.
5. Consideraciones de Reclamo:
-
El diagnóstico de garantía se realizará dentro de las 72 horas hábiles posteriores a la recepción del producto.
-
No se aceptan devoluciones salvo por errores de despacho, en cuyo caso el trámite debe hacerse dentro de los 2 días hábiles posteriores a la factura.
6. Reparación o Reemplazo:
Si se aprueba un reclamo de garantía y no hay productos de características similares disponibles para el reemplazo, se emitirá una nota de crédito que podrá usarse para adquirir otros productos en la empresa. No se realizarán reembolsos en efectivo.
7. Exclusiones de Garantía:
Productos alteraciones del producto, cambios en su estructura o modificaciones en ciertos accesorios no tienen garantía o devolución, según los casos específicos mencionados en la política.
8. Responsabilidad por Envío:
Los costos de envío para procesar la garantía son responsabilidad del cliente.
9. Términos Finales:
Al aceptar la factura de compra, el cliente reconoce haber leído y aceptado estas políticas de garantía, renunciando a cualquier reclamo que no esté cubierto por las mismas.
